Best price guaranteed
Non-Refundable Offer
(only editable via web)
Advantages at the time
to reserve parking
No risk of overbooking.
0. Object
These General Conditions regulate the acquisition of the services offered on the website www.hotelduran.com , owned by HOTELES Y RESTAURANTES FIGUERENSES SA (hereinafter, Hotel Duran ).
The acquisition of any of the services implies full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Particular Conditions that may be applicable when acquiring certain services.
These General Conditions may be modified without prior notice; therefore, it is advisable to read their content carefully before purchasing any of the services offered.
1. Identification
Hotel Duran, in compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, informs that:
- Its corporate name is: HOTELES Y RESTAURANTES FIGUERENSES SA
- Its commercial name is: Hotel Duran .
- Your CIF is: A17009879 .
- Its registered office is at: C/ Lasauca, 5 – 17600 FIGUERES – GIRONA (SPAIN) .
- It is registered in the Mercantile Registry of Girona: H. 756, F. 208, T. 105 .
- Registration number in the RTC: HG-000052 .
2. Communications
To communicate with us, we provide you with different means of contact:
- Telephone: 972 501 250 (Customer Service).
- Email: info@hotelduran.com .
- Postal address: C/ Lasauca, 5 – 17600 Figueres .
All notifications and communications between users and Hotel Duran will be considered effective, with all effects, when they are made through any of the means detailed above.
3. Services
The services offered, along with their main characteristics and price, appear on the screen.
Hotel Duran reserves the right to decide, at any time, the products and/or services it offers to its customers. In this way, it may add new products and/or services to those currently offered. It also reserves the right to withdraw or cease offering, at any time and without prior notice, any of the services offered.
Once inside www.hotelduran.com , and to access the contracting of the different services, the user must follow all the instructions indicated in the purchase process, which will entail reading and accepting all the general and specific conditions established on the website.
It will not be mandatory to register as a user; however, to make a reservation, the user’s identification data will be requested.
4. Availability and substitutions
For the provision of services, Hotel Duran will provide access in the following manner: to make the reservation, the conditions of the contract must be accepted.
Reservations will be made through the subdomain:
https://engine.witbooking.com/hotelduran.com
in the reservations section, indicating the user’s identifying data, such as name, surname, country, contact telephone number and email.
The available days will appear in the reservations section.
The user must ensure that the data provided is truthful, as it will be used to confirm the reservation and for any communication related to it.
Hotel Duran is not responsible for any problems caused by the falsity of this information. Once the payment method has been confirmed (credit card details as a guarantee), Hotel Duran will make the reservation effective.
Each reservation will specify the services included.
Hotel Duran is not responsible for any damages or losses that may occur to the user as a result of breakdowns or disconnections in telecommunications networks that cause the suspension, cancellation or interruption of the www.hotelduran.com service during its provision.
5. Purchasing and/or contracting process
To make any purchase at www.hotelduran.com , it is necessary that the customer is of legal age.
The steps to make a reservation are:
- Selection of the establishment (Hotel Duran).
- Selection of arrival and departure dates.
- Selection of the number of people.
- Selection of room(s) and/or experiences.
- Selection of accommodation type.
- Reservation summary.
- Introduction of personal data relating to the reservation and the bank card used as a guarantee.
- Acceptance of the general conditions of purchase.
- Formalization of the reservation and display of the confirmation page.
- Sending a confirmation email with the reservation details.
The contract will be filed in paper format. Likewise, it is recommended that the customer print and/or keep a copy on a durable medium of the conditions of sale when placing their order, as well as the receipt sent by Hotel Duran by email.
A valid credit card number will be required to confirm the reservation. A 100% charge will be made for non-refundable rates.
Hotel Duran reserves the right to correct any discrepancy in the rate calculated by the system. In this case, the customer will be informed of the correct rate within a maximum period of 48 hours and will be able to accept the change or cancel the reservation at no cost.
Hotel Duran will generate an electronic document formalizing the reservation for its file, to which the client will have access and complete knowledge by sending an email with its content at the end of the reservation process.
After making the reservation, the customer is advised to review its content to detect possible material errors in the data entry. To correct them, they can access the link provided in the confirmation email.
Billing
The customer consents to the invoice being delivered to them upon departure from the hotel. However, it may also be sent by email if the user requests it.
6. Service provision
The service will be provided as follows:
The service will be provided at the Hotel Duran facilities. Upon arrival, users will receive a brief explanation of both the reserved service and the available facilities and how they operate.
Hotel staff are available 24 hours a day.
Check-in to the room: subject to availability, between 12:00 and 16:00.
Check-out: at 12:00 (noon on the day of departure).
Children 13 years and older pay the adult rate. Please include them in the adult box when booking.
If the hotel detects any discrepancy in both the number of occupants in the room and the age of the guests once they have stayed, which may lead to an increase in the price of the stay, they will be informed appropriately and the difference will be included in their invoice.
All guests must present a valid photo ID (ID card or passport) upon check-in. A valid credit card is also required to guarantee the stay.
Hotel Duran is not responsible for any accidents that may be caused and/or suffered, either due to misuse of the facilities or their contents.
7. Prices, expenses and taxes
All published prices are expressed in euros (€). The final prices (VAT and other indirect taxes included) are indicated during the contracting process for each of the services offered.
The prices shown include, unless expressly stated otherwise:
· VAT of 10%.
· Changes to the number of people staying in the room communicated upon arrival at the establishment will be subject to a management fee of €37.50, with a maximum of one (1) additional person allowed per room.
· Other additional costs: Tourist tax not included: €1.98 per person per night. The amounts must be paid directly upon arrival at the hotel.
The published prices are only valid during the indicated period or, if there is none, during its validity. The HOTEL reserves the right to modify these prices when there are circumstances that justify it, without prejudice to the fact that reservations already confirmed will maintain the price accepted at the time of their formalization.
8. Payment methods
We offer the following payment method:
a. By credit or debit card
You can make the payment immediately through our booking engine’s SSL secure payment gateway. The charge will be applied within 48 hours of the booking confirmation.
If it is necessary to make any refund or cancellation of the reservation, the amount will be refunded using the same card used for payment.
Both personal and banking data will be protected with all the security measures established by current regulations on data protection, with absolute confidentiality.
9. Returns and cancellation policy
In accordance with current regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days, without the need to indicate the reason and without incurring any costs, except those provided for in articles 107.2 and 108 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users.
This right of withdrawal does not apply, among others, to:
- The provision of accommodation services or services related to leisure activities when the contract provides for a specific date or period of execution.
The period for withdrawing from the service contract is 14 calendar days from the date of conclusion of the contract. The user must communicate to Hotel Duran their desire to exercise this right, which they can do by filling out the form at the end of this document.
The exercise of the right of withdrawal will entail the suspension of the service. Hotel Duran will send the consumer, on a durable medium, a receipt of receipt of the communication of withdrawal.
Withdrawal implies that Hotel Duran will proceed to refund the amount paid by the client within a maximum period of 14 calendar days, using the same payment procedure used by the client (provided that the contracted service does not fall within the exceptions indicated above).
Once the request is received, we will contact the customer to inform them of the return details.
10. Cancellation policy
All cancellations and/or reservation modifications must be communicated in writing and sent by email to info@hotelduran.com . Their validity will be conditioned on confirmation by the hotel by the same means.
Flexible rates have free cancellation up to 24 hours before the day of arrival at 00:00 CET (Central European Time).
For cancellations made less than 24 hours in advance of the arrival date or in the event of a no-show , the amount of the first night will be charged as cancellation fees and the remaining nights will be automatically cancelled.
The Non-Refundable rate requires full payment of the stay at the time of booking. This advance payment will not be refundable under any circumstances.
11. Liability and disclaimer of liability
Hotel Duran may suspend, withdraw or cancel partially or totally the services contracted at any time and without the need for prior notice.
The above provision will not affect those services reserved for registered users or that have been subject to prior contracting, which will be governed by their specific conditions.
12. Customer service and complaints
To submit any complaint or claim to Hotel Duran, the customer must contact the customer service department.
In accordance with European regulations on online dispute resolution in consumer matters and in accordance with article 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission makes an online dispute resolution platform available to consumers accessible through the following link:
European online dispute resolution platform
13. Applicable legislation
These conditions will be governed by current Spanish legislation.
In the event that any discrepancy or controversy arises regarding the interpretation or application of these Conditions of Use or the content of the website, in general, Hotel Duran and the USER, expressly waiving any other jurisdiction that may apply to them, submit to the jurisdiction of the Courts and Tribunals of the USER’s domicile.
In the event that the USER has his/her domicile outside of Spain, Hotel Duran and the USER, expressly waiving any other jurisdiction that may apply to them, submit to the jurisdiction of the Courts and Tribunals of Figueres.
- Law 7/1998, of April 13, on General Contracting Conditions.
- Royal Legislative Decree 1/2007, of November 16, which approves the General Law for the Defense of Consumers and Users.
- Organic Law 15/1999, of December 13, on the Protection of Personal Data and its implementing regulations.
- Law 34/2002, of July 11, on Information Society Services and Electronic Commerce.
All information and documentation available in other languages on this website is provided for informational purposes only. In the event of any discrepancy between the content of these versions and that of the original Spanish version, the latter will prevail.
The language used will be Spanish.
